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Cancellation Policy

Cancellation Policy

We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that Navin Plastic Tech is unable to process; and reserve the right to cancel or reject the acceptance of such order and the decision of Navin Plastic Tech in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons.

Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back into your Card Account.

Cancellation by customer

If you change your mind after placing an order for any furniture item. You have the option to cancel the entire order or a part of it within the first 24 hours after receiving the order confirmation. We want your shopping experience to be as flexible as possible to meet your needs. We are committed to ensuring your satisfaction with any product you have ordered from us. If the product was not received in good condition, we may repair/replace the part/component/product under warranty terms. The product cannot be refunded/cancelled unless it has non-repairable manufacturing defects.

Cancellation on Non-Receipt of Payment

In case the payment shall be made through CHEQUE/FINANCE/EMI, the delivery of the product shall be initiated only upon the realization of the cheque clearance from finance/agent. In case the cheque bounces, the Order will be cancelled by Navin Plastic Tech.

Cancellation by Navin Plastic Tech

In the event that a product is listed at an incorrect price or with incorrect information due to a system error product information/Pricing, Navin Plastic Tech shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product.

Navin Plastic Tech reserves the right to cancel any order with due intimation to the concerned person, under situations where Navin Plastic Tech is not able to meet the requirement of the order placed. As a part of these additional security measures, Navin Plastic Tech might request customers to provide relevant supporting documents (Identity proof, Address Proof, etc). In case the requested documents are not shared with us, Navin Plastic Tech reserves the right to cancel the order entirely with due intimation to the concerned person.

In the event that a product is ordered is not serviceable to the customers location (pin code) and an order gets placed due to system errors, Navin Plastic Tech shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product.

Refunds

If the payment was by Credit Card or Net-Banking, we will refund in the same Credit Card or Net-Banking account. Typically refunds are processed in less than 10 working days. In case of payments by Cheque; it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account after you deposit the Cheque.

Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card bank with the reference to Navin Plastic Tech refund process reference.

Email us at customercare@navinplastic.com or call our contact centre at +91 78458 55690 from 10 am-7 pm for any assistance.

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